If you’ve spent most of the week tied to the phone while watching revenue go down the drain because your customers aren’t answering your calls and haven’t replied to your emails, then this blog is for you.
Did you know that text message as a communications solution blows email and phone calls out of the water? Running an automotive workshop with your ear pressed to the phone and your eyes glued to your email is a deep dive into the practice of chasing your own tail and watching your days waste away.
No-shows on the regular are probably your status quo. Customers forget their appointments, your bays are left empty and there goes your day. You’re left playing phone tag, calling people who never pick up, or sending emails that vanish into the abyss. Meanwhile, you’re swamped with jobs that need finishing, but instead, you’re stuck doing the dance of endless follow-ups. And let’s be honest, nothing says “frustrated” like a workshop manager waiting on a customer approval that could’ve been a quick “Yes, go ahead” text.
But that’s not even the half of it. If your communication systems are stuck in the past, you’ll be scrambling to keep track of who’s been contacted, approvals will drag on and by the time you’re done, you can practically feel your customers rolling their eyes in impatience. Forget fast and easy updates, approvals, bookings and sales—you’re lucky if customers even know when their car’s ready! This chaos is killing your workflow, your team’s sanity, and almost certainly customer relationships too. It’s like trying to run a workshop with two hands tied behind your back.
Enter stage left: COSTAR’s Enhanced SMS feature – the game-changer for tyre and automotive workshop software. This little powerhouse seamlessly weaves the simplicity of sending and receiving text messages into your daily workflow, completely transforming your customers’ experience and the amount of revenue you can bank on every single day.
Imagine how it would feel to send a booking reminder, quote, invoice, credit note, service reminder, appointment confirmation, inspection or product photo in just a few taps?! With its vastly superior open rate to email, your text messages will be getting responses in minutes, not hours. No more wasting time chasing phone calls or being ghosted by email. COSTAR’s automotive workshop software with Enhanced SMS lets you focus on the actual work that makes money, instead of juggling half-done tasks and unfinished conversations.
Think it won’t make a difference? Think again. The ripple effect is massive.
Happy, engaged customers aren’t just your bread and butter; they’re your secret weapon to an amazing reputation, repeat business and those golden referrals. Enhanced SMS automates thousands of hours a year, freeing up your time to deliver an unforgettable customer experience, which keeps them coming back for life.
Wave goodbye to no-shows and service disputes and say hello to repeat bookings, upsells, five-star reviews and an engaged team. On top of that, Enhanced SMS doesn’t just improve communication – it’s the key to unlocking long-term growth and a high-value business if you’re an owner who ever wants to sell.
Book a Demo Today
Ready to turn your mundane, time-consuming tasks like bookings, follow-ups, reminders and paperwork into an incredibly efficient, engaging and easy-to-use SMS?
Embrace the power of COSTAR automotive workshop software and get in touch with us at Microhouse today!
1800 819 984 (AUS) or 0800 100 913 (NZ).