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Workshop Management Software that Dominates

Workshop software that streamlines and efficiently manages your tyre or automotive business is critical to gaining or retaining your market leadership. Manual workshop processes are labour-intensive, leading to human error, lost hours, lost customers and increased stress. For example, imagine if Uber had staff manually managing bookings and drivers…it would be chaos. These issues significantly impact the productivity and profitability of your business, with a higher cost than you may realise.

Calculating the Cost

Compared to workshop software, manual processes in workshops are typically a hotbed of triple-handling that cause information and money to slip through the cracks. Let’s break it down.

  1. Human Error – Studies have shown that human error in manual data entry can range from 0.55% to 3.6%, depending on the complexity of the data and the system used. In a busy workshop, these errors can lead to:
    • Billing Mistakes: Errors in recording services and parts can cause billing inaccuracies, either overcharging or undercharging customers.
    • Inventory Discrepancies: Mistakes in tracking inventory levels can lead to stock shortages or surpluses, disrupting operations.
  2. Lost Hours – Research indicates that businesses are typically crushing workers with repetitive tasks such as emails, data entry and phone calls. This loss of time manifests in several ways:
    • Data Entry: Entering data manually into multiple systems is tedious and takes away valuable time that could be spent on customer service or technical work.
    • Inventory Management: Manually checking and updating stock levels is a repetitive task that consumes hours every week.
    • Scheduling: Coordinating appointments and managing the workshop schedule without automated tools is a revolving door of inefficiency.
  3. Lost Customers – A study by PwC found that 32% of customers would stop doing business with a brand they loved after just one bad experience. Common issues include:
    • Long Wait Times: Manual scheduling and check-ins can create long wait times, frustrating customers.
    • Poor Communication: Without a streamlined system, communication about repair status and costs can be delayed or unclear
    • Inconsistent Service: Errors in service records can lead to inconsistent service quality, damaging customer trust.

man smiling at camera whilst doing car repairs

The Solution for Tyre and Automotive Workshops

COSTAR dissolves these problems through its workshop software that can be tailored to include a range of integrations that seamlessly connect to each other. For example:

Inventory Management
Keep track of stock levels in real-time, automate reordering processes and reduce inventory holding costs. This eliminates stockouts and overstock situations, reduces waste and ensures that you always have the right parts on hand.

Customer Relationship Management (CRM)
Manage customer interactions, track service history and personalise your marketing efforts. This improves customer retention, enhances service quality and boosts sales through targeted marketing.

Point of Sale (POS)
Streamline transactions, manage sales data and improve checkout efficiency. This reduces transaction times, improves accuracy in sales reporting and enhances the customer checkout experience.

Workshop Management Software
Automate appointment scheduling, service tracking and customer notifications. This reduces no-shows, improves workshop utilisation and keeps customers informed and satisfied.

While our extensive range of industry integrations connects you to even more benefits:

Supplier Stock Lookup
Go directly to the source to check stock, pricing and place orders.

Electronic Invoices
Receive electronic invoices from key suppliers directly into COSTAR.

Eftpos & Payments
Streamline payment processing with your customers.

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COSTAR - A Complete Solution

Ready to experience the benefits of COSTAR automotive and tyre software firsthand? Book a free demonstration to see how we can streamline your workshop operations and boost your efficiency. 1800 819 984 (AUS) or 0800 100 913 (NZ).

Limited Time Offer

- 3 Free Months Offer Ends Soon -

Take your workshop or wholesale business to new heights in 2024.