Gain more value from your COSTAR system with the implementation of SMS reminders.
While local and small businesses sometimes feel they’ll be creating more work for themselves – or are nervous to dive into this world – you should know texting (SMS) is one of the easiest ways to modernise your customer experience and attract and retain customers.
Convenience for your customer base is no longer an option – it’s an expectation. With the ever-changing digital landscape, technology is a must in providing convenience at every stage of your customers buying journey. As a service provider, your customers need to show up – missed appointments cost you time and money.
How can texting improve your auto shop?
With the advancement of COSTAR SMSing, you can easily send personalised texts to your customers. COSTAR allows you to quickly and professionally contact your customers, eliminating no shows and reminding them about their upcoming service or appointment. Remove the burden of scrambling to call everyone the day before; now you can easily send reminder texts to your customers days or weeks in advance – time friendly and effective!
This initiative is helpful for you and your customers and can dramatically reduce the number of no-shows.
SMS marketing for your workshop
Ensure you’re making the most out of your COSTAR system and your workshop. Our SMS module gives you the ability to send quick, easy, hassle-free marketing campaigns. You can periodically send offers such as, discounted oil changes and battery checks and they are targeted to your existing client base en masse. It’s as simple as that.
What do our clients think?
“We have found the SMS reminder to be one of the most effective ways to remind our customers to return for tyre or mechanical maintenance. SMS is always good for setting up reminders for appointments the following day. This helps us ensure the workshop is used to full capacity at all times.” All Coast Tyre Solutions Yandina
To put it simply, benefits include:
- Reduce no-shows
- Improve customer satisfaction
- Reduce costs
- Ensure customer loyalty
- Save money
- Improve productivity