A complete support network for your team
Microhouse provides a complete support network for your COSTAR system. Our National Support team will provide both technical and end-user support for COSTAR from 6:00am to 7:00pm Monday to Friday. When you call us, you will speak to real people and we will do our best to resolve your issue on the first call. Our average return time is well below industry standard so, unlike some support desks, you won’t be waiting for days just to hear back that someone is looking into it.
With our self-service support portal you are easily able to log and trace the progress of any of your support calls as well as access a variety of knowledge base articles, how-to’s, video tutorials and more.
Whether you need to get up and running in the shortest practical time-frame or you just need a quick refresher on an area of COSTAR that is new to you, we are ready to teach.
Because your training requirements and your availability are always changing, we can help you out with remote training using real-time computer to computer connection or have one of our trainers visit on site.
Our trainers are not only knowledgeable in COSTAR but will take the time to listen to you and make sure that your training suits your business.
Let Microhouse be of assistance if your IT process or implementations are consuming your valuable time and money due to repetitive issues.
We assist our clients to migrate from legacy systems to distributed business systems to meet their ever-changing business requirements and reduce the overall cost impact of technological changes.
We enable Enterprises to achieve success with high quality, better efficiency and greater productivity in their IT processes and implementations.
We’re here to help
Torque Tyres & Trailer Spares Mackay
The service is beyond what you would expect from a Software Company, questions are answered quickly with well thought out and easily understood language. Issues are dealt with in a no fuss manner. I have been using the product for four years now and have asked hundreds of questions – nothing has ever been too much of an issue. The service is so personalised and all staff do their very most to help. I honestly could not ask for more out of the product and service.