The current COVID-19 situation has allowed us to review and adjust our perspective on a wide range of areas within our business, from our attitudes towards a flexible workplace and working from home, to delivery of our training and implementation procedures.
So, how have we adapted to the challenges this year?
As the impact of COVID-19 increased, we aimed to maintain the same level of service our clients expect from Microhouse as well as to ensure we keep our people safe. From early March all on-site work was cancelled and completed remotely. This also saw the implementation of a rostered system between working from home and office rotations allowing us to keep a somewhat “normal” workplace routine while still complying with the work safe guidelines.
All departments held regular Microsoft Teams calls talking strategy, current challenges and of course, client conversations. We were fortunate enough to conduct remote implementations for new clients, in addition to online training. Our local new clients Tyrepower Morningside even visited the Brisbane head office for some socially distanced training.
Moving forward
These are all factors which affect our performance and attitudes as individuals, team members and as teams working together. As a business, we feel it is now more important than ever to understand the needs and thoughts of our clients with open, honest and frequent communication.
In providing our services to you, we will ensure we continue to focus on the following key factors:
- People
- Support
- Training
- Software
- Experience
- Forward Thinking
We have built a business that has always interacted with clients virtually – whether to try our products, receive support and/or updates or any other way you may require contact from Microhouse. We will continue to support our clients, develop our products and publish resources to help people working with our products. As always, please contact our Support team or your Business Manager if you have any queries.
